At Kayes, all of our new jewellery and rings are sold with Lifetime Care and a 10 year guarantee. This covers the item against any manufacturing defects for 10 years from the date of purchase.
Our guarantee does not cover loss, general wear and tear, damage resulting from accidents, mishandling (for example, if the ring has been knocked or had impact), unauthorised alterations or repairs, stones loosened by impact, rhodium wear or tarnishing.
Kayes Lifetime Care
It is particularly important that your jewellery is checked annually for signs of wear and tear. Catches, fittings and especially the claws securing gemstones all need regular attention. As part of Kayes Lifetime Care, we provide complimentary professional in store cleaning and valeting. Just drop your jewellery off in store, no appointment needed.
