Kayes Warranty

You are in safe hands.

All our new jewellery and rings are sold with a lifetime warranty regarding the manufacture, design and gemstone quality.  Our warranty excludes the effect of accidental damage and above average wear and tear.   If in the rare event an item has not been made to our normal standards we would offer you a refund, exchange or credit.  Please note that buyers remorse is specifically excluded from our refund policy.

It's particularly important that your jewellery is regularly examined for sign of wear and tear. Catches, fittings and especially the claws securing gemstones all need regular attention.  We recommend that your jewellery is examined and cleaned at least once a year. We will look after your jewellery for you - please bring it to Kayes for a free health check and valet at any time.