What our customers are saying!
I bought an engagement ring during lockdown, so was unable to visit the shop. Very pleased with the welcoming and informative customer service I received. The ring looks amazing as well, exceptional quality! Couldn't ask for more, thank you.
After the initial purchase of our engagement ring from Kayes, and, having been impressed by the quality of product and service, we went back for our bands. As wedding bands are a life long purchase, we decided we wanted bespoke rings designed for us.
Kayes staff were not only very knowledgeable, but also very patient whilst we mulled over our options.
Since our intial purchases, we have revisited Kayes on numerous times.... we cannot thank the staff enough for all of their help and guidance, a special thanks goes to Gill and Pippa, two of the loveliest ladies you'll want to meet.
I just wanted to say thank you so much for your help a few weeks ago at your Chester store....Sam asked me on the 12th September, the ring is absolutely stunning. Thank you so much, we definitely will be back for our wedding rings!
Thank you again
Ayse & Sam
Absolutely superb from start to finish. Everyone here is really friendly, professional and knowledgeable. Pippa was so helpful and patient helping us to choose an engagement ring and we are delighted with it. We have just returned for wedding bands and, again, she was really knowledgeable and professional. I’ve also had my engagement ring cleaned there a few times already and I’ve always been happy with the speed and quality of the service. We would highly recommend Kayes.
Couldn't fault the service from Kayes when I purchased an engagement ring for my (now) fiancé. A great all around experience during which I was given complete freedom to design and select the diamond and ring I wanted within my budget. Service was exemplary and not pushy at all at any stage in the process with great information given along the way.
Both my engagement ring and wedding ring are from Kayes and I am so happy my partner chose this jewellers. The staff are so helpful and nothing is too much trouble. I often take my engagement ring in to be cleaned and it comes back looking brand new every time! Cant wait to wear my wedding ring too when we (finally) get our wedding after it being postponed!
Our experience at Kayes was excellent from start to finish. We purchased my engagement ring and Pippa was so knowledgeable and professional. She helped us choose the perfect engagement ring within our budget and was able to explain diamond terminology in layman's terms for novice individuals like ourselves. We were there for well over an hour and not once was there any expectation or pressure to buy. Thank you to the staff at Kayes and especially Pippa!
I could not thank the staff of Kayes enough. Pippa was brilliant, made me feel completely relaxed and gave expert guidance. As a man who knew nothing about rings and diamonds she was able to help me pick the perfect ring. I would recommend Kayes to anyone who is looking at buying a ring or any jewellery. I will be returning with my fiancé to pick the perfect wedding ring. Thank you to all the staff of Kayes.
Matt & Hannah
I just wanted to say a big thank you to both of you and the whole team at Kayes for helping me with the process, for being so knowledgeable and making the whole thing so straightforward.
The day went well, though my plans for asking at our favourite viewpoint had to change slightly due to Storm Dennis!
I had a wonderful time at Kayes. Such a beautiful selection of jewellery and all staff were incredibly patient at explaining all the fine details. Mark managed to find the perfect pair of earrings for me. I would highly recommend Kayes to anyone looking to buy jewellery, the shop has such a special feel and makes you feel incredibly welcome every time you step in the door.
I cannot stress how highly I think of everyone at Kayes and a special thank you to Nick and Mark who have made the whole experience a pleasure and an exciting time in the run up to our wedding. I know I have found my jeweller of choice for life and I can categorically say this is the best buying experience I have ever encountered.
The quality of service was absolutely second to none. I could not recommend Kayes highly enough to anyone. The staff were excellent in all respects from start to finish and I will not hesitate to return in the near future.
My boyfriend and I live in Leeds and visited the store back in April whilst away for the weekend. I would most definitely highly recommend this jewellers, they were very all very friendly & made us feel very comfortable & at ease. Thank you Mark for making our day special & we will be back for our wedding rings.
Nick was an absolute legend from start to finish.
He worked under my budget to get me the perfect ring for my partner. He really knows his stuff and was able to give me unbiased relevant information.
I live in Australia and he was able to coordinate getting the ring to me!
After a lengthy initial discussion with Mark, Kayes ordered six diamonds for us to look at and after inspecting them with the loupe etc we choose our favourite which was then set in the beautiful and classic Fleur setting – a very special experience we will remember forever. I love my ring so much and I can’t stop looking at it! Thank you so much to Mark and everyone at Keyes for your expertise, passion, care and first-rate service.
Ben & Lucy
The service I received from Kayes was outstanding. They answered every question I had, no matter how small, and were an enormous help when it came to choosing the right engagement ring and ensuring it arrived in time for a trip overseas. A special thank you to Tony for all his help. Would highly recommend.
Tom & Katie
The team at Kayes were a fantastic help when it came to organizing an engagement ring. The service was exemplary from the first phone call. Mark was helpful, knowledgeable and professional during our appointment and understood exactly the sort of design I was after.
First class service - exquisite choice of diamonds - bespoke designs -
Great help from Tony to find the perfect engagement ring. Amazing service from start to finish.
I'd like to start by thanking the team at Kayes.
We were welcomed by Amy & Pippa who talked us through everything we needed to know. The ring was slightly out of our budget, but after explaining, we were excited to be told that any engagement ring could be tailor made to our budget. Kayes really did go that extra mile and I can't thank them enough for creating an experience that we will never forget.
Ting and Geoff
Ting and I are thrilled with our engagement ring from Kayes - it's blindingly sparkly. The whole process, from selecting a diamond to the finished product, was a wonderful experience and something we'll always remember.
I can speak from experience that unlike many others, Kayes offer informative and trustworthy advice and are willing to take the time to share their knowledge and introduce you to the world of diamonds. I found it was only when provided with loose stones, the tools to examine them and expert advice that you can uncover the true beauty of the stones.
After arriving to find the "perfect engagement ring" we were greeted with the most wonderful warm welcome by Gill! From beginning to end, we felt completely in safe, experienced and knowledgeable hands!! Thank you so much. Highly Recommended!
Excellent service for our wedding, old school values with brilliant customer service, my sister who lives in Manchester coincidentally used them for her wedding after shopping around and she thought the same. Highly recommended!
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